Service Policy & Liability Waiver
By booking a service with KC Detail Lab, the customer acknowledges that they have read, understood, and agreed to this Service Policy & Liability Waiver.
Customer Responsibilities
- •Remove all personal belongings, valuables, firearms, medications, cash, jewelry, electronics, important documents, and other sensitive items from the vehicle before service begins.
- •Empty glove boxes, center consoles, door pockets, trunk compartments, and storage areas if cleaning inside those areas is requested.
- •KC Detail Lab is not responsible for lost, misplaced, damaged, or stolen personal items left inside the vehicle.
- •Any personal property remaining in the vehicle may be placed in a bag or container and returned to the customer, but KC Detail Lab assumes no liability for such items.
Vehicle Condition
- •Customers must disclose any pre-existing damage, mechanical issues, electrical issues, aftermarket modifications, or sensitive surfaces before service.
- •KC Detail Lab is not responsible for pre-existing damage that becomes more visible after cleaning.
- •Heavily worn, damaged, cracked, faded, or deteriorated surfaces may be further affected during the normal detailing process.
Biohazards
- •Vehicles containing mold, excessive bodily fluids, human waste, animal waste, needles, insects, or other hazardous materials must be disclosed before service.
- •KC Detail Lab reserves the right to refuse service or charge additional fees for biohazard remediation.
Child Seats
- •Child safety seats may be cleaned around but will not be removed or reinstalled by KC Detail Lab.
- •Customers are responsible for ensuring proper installation after service.
Pet Hair, Sand, Stains & Excessive Soiling
- •While KC Detail Lab uses professional techniques to improve heavily soiled interiors, complete removal of stains, pet hair, odors, sand, salt, and other contaminants cannot be guaranteed.
- •Additional charges may apply for excessive contamination.
Odor Removal
- •Odor treatment services significantly reduce odors but do not guarantee complete odor elimination.
- •Results may vary depending on the source and severity of the odor.
Water & Electrical Components
- •Although care is taken during cleaning, modern vehicles contain sensitive electronic components.
- •KC Detail Lab is not responsible for failures related to pre-existing defects, improper aftermarket installations, or previously damaged electrical systems.
Paint & Exterior Surfaces
- •Detailing services may reveal pre-existing scratches, rock chips, oxidation, paint defects, or clear coat failure that were previously concealed by dirt and contamination.
- •KC Detail Lab is not responsible for paint defects, peeling clear coat, or weakened surfaces affected during normal detailing procedures.
Satisfaction Policy
- •Any concerns must be reported before the technician leaves the service location.
- •KC Detail Lab will be given the opportunity to address any service-related concerns before refunds or chargebacks are pursued.
Weather Policy
- •Mobile detailing services may be rescheduled due to rain, severe weather, unsafe temperatures, or other conditions that could affect service quality.
Limitation of Liability
- •KC Detail Lab's liability for any claim arising from services performed shall not exceed the amount paid for the service.
- •Under no circumstances shall KC Detail Lab be liable for indirect, incidental, special, or consequential damages.
Right to Refuse Service
- •KC Detail Lab reserves the right to refuse or discontinue service for any reason, including unsafe working conditions, undisclosed biohazards, aggressive behavior, or vehicles deemed unsuitable for detailing.
Agreement
By booking a service with KC Detail Lab, the customer acknowledges that they have read, understood, and agreed to this Service Policy & Liability Waiver.